Logicalis Group Sees Improvement in Manager-Employee Conversations with InsideOut

Logicalis Group improved manager-employee conversations by more than 75% since working with InsideOut Development.

In this case study, Cyl Lin, Human Resources Director at Logicalis Group explains how they used InsideOut Development to improve manager-employee relationships. As they improved the quantity and quality of manager-employee conversations, employee engagement and retention improved. Their people were more prepared for promotions. And their specific performance goals improved.

Introduction

This case study of Logicalis Group is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

“InsideOut Coaching promotes and increases the quality of conversations between managers and employees.”

Challenges

The business challenges that led Logicalis Group to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • More effective cross-functional communication
  • Implementation of a coaching mindset to drive performance/bench strength/engagement
    
    

Use Case

The key features and functionalities of InsideOut Development that Logicalis Group uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Sales
  • Accounting
  • IT
  • Marketing
  • Customer Success
  • Executive/Leadership Team
  • Customer Service

• How they measure coaching success at their organization:
  • Improved managerial confidence
  • Decreased turnover
  • Increased employee engagement survey scores

Results

Logicalis Group achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Improved quality of performance management conversations
  • Improved comfort levels among managers and supervisors leading difficult conversations
  • Increased retention
    
    
• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement: 25-50%
  • Retention: 50-75%
  • Specific team performance metrics: 25-50%
  • Internal promotions: 50-75%
  • Manager-employee conversations: more than 75%
    
    
• Realized an impact within the first 1-3 months after implementing InsideOut Coaching.
• Agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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