Coloplast, Inc. Increases Employee Engagement and Retention with Coaching

Introduction

This case study of Coloplast, Inc. is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service.

“InsideOut Development has provided a framework for our leadership and their teams to have a common language when working through sticking points and achieving the ambitious goals that are set for them.”

“The benefits do not stop at just a framework and tools, it really does change culture.”

“InsideOut Development makes the coaching conversation part of daily interaction, provides tools and resources for several different scenarios that may come up that require coaching, and makes the process easy and straightforward.”

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

Challenges

The business challenges that led Coloplast, Inc. to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • Greater performance and communication through coaching conversations
  • Better success in building a coaching culture
  • Creating a shared language for performance improvement
  • Implementation of a coaching mindset to drive performance/bench strength/engagement

Use Case

The key features and functionalities of InsideOut Development that Coloplast, Inc. uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Sales
  • Marketing
  • Executive/Leadership Team
  • Customer Service

• How they measure coaching success at their organization:
  • Improved employee satisfaction
  • Improved work culture
  • Improved managerial confidence
  • Decreased turnover Increased employee engagement survey scores
  • Increased 1:1 consistency
  • More specific business objectives

Results

Coloplast, Inc. achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Improved quality of performance management conversations
  • Faster and more accurate decision-making
  • Improved comfort levels among managers and supervisors leading difficult conversations
  • Greater employee ownership of outcomes
  • Increased goal achievement

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement: more than 75%
  • Retention: 50-75%
  • Specific team performance metrics: 50-75%
  • Internal promotions: 0-25%
  • Manager-employee conversations: more than 75%
• Realized an impact immediately after implementing InsideOut Coaching.
• Strongly agreed that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.
• Representatives found that InsideOut Development’s coaching approach and tools are easy to apply.

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