Valleywise Health Sees Tremendous Results with Coaching

Introduction

This case study of Valleywise Health is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

“We’re still working on getting it implemented across the organization but my teams have experienced tremendous results and success in their application of InsideOut Development’s model.”

Challenges

The business challenges that led Valleywise Health to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • More consistent and meaningful career development dialogue
  • Greater performance and communication through coaching conversations
  • Better success in building a coaching culture

Use Case

The key features and functionalities of InsideOut Development that Valleywise Health uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Customer Success
  • HR Ops and Talent & Organizational Effectiveness

• How they measure coaching success at their organization:
  • Improved employee satisfaction
  • Improved work culture
  • Improved managerial confidence
  • Decreased turnover Increased employee engagement survey scores
  • Increased 1:1 consistency
  • More specific business objectives

Results

The surveyed organization achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Improved quality of performance management conversations
  • Experienced greater employee growth and development
  • Experienced faster and more accurate decision-making
  • Improved comfort levels among managers and supervisors leading difficult conversations
  • Improved employee engagement/satisfaction
  • Increased number of meaningful conversations between managers and employees
  • Experienced greater employee ownership of outcomes
  • Improved rate of internal promotions or promotability
  • Increased goal achievement

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement
  • Retention
  • Specific team performance metrics
  • Internal promotions
  • Manager-employee conversations

• Realized an impact immediately after implementing InsideOut Coaching.
• Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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