Introduction
This case study of Ulteig Engineers is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service.
“We have moved to a quarterly review process and are using InsideOut Coaching tools to foster the discussions and help managers naturally use the coaching tools they have been trained to use.”
“Employees are happy with more regular feedback about their performance. Our engagement scores also reflect employee satisfaction with career development, coaching conversations with their manager, and more regular feedback.”
“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”
“The coaching methods work, are easy to use, and employees like it.”
Challenges
The business challenges that led Ulteig Engineers to evaluate and ultimately select InsideOut Development:
- Top purchasing drivers for investing in InsideOut Development:
- Creating a shared language for performance improvement
- More effective coaching by managers and leaders
- More consistent and meaningful career development dialogue
- Greater performance and communication through coaching conversations
- Better success in building a coaching culture
- Better alignment between senior leaders
- Implementation of a coaching mindset to drive performance/bench strength/engagement
Use Case
The key features and functionalities of InsideOut Development that Ulteig Engineers uses:
- Departments that utilize InsideOut Development methodologies/programs:
- Sales
- Accounting
- IT
- Marketing
- Customer Success
- How they measure coaching success at their organization:
- Improved employee satisfaction
- Improved work culture
- Improved managerial confidence
- Decreased turnover
- Increased employee engagement survey scores
- Increased 1:1 consistency
Results
Ulteig Engineers achieved the following results with InsideOut Development:
- Key benefits realized since working with InsideOut Development:
- Improved quality of performance management conversations
- Experienced greater employee growth and development
- Experienced faster and more accurate decision-making
- Improved comfort levels among managers and supervisors leading difficult conversations
- Improved employee engagement/satisfaction
- Increased number of meaningful conversations between managers and employees
- Experienced greater employee ownership of outcomes
- Improved rate of internal promotions or promotability
- Increased retention
- Increased goal achievement
- Improvement realized in the following areas since working with InsideOut Development:
- Employee engagement: more than 75%
- Retention: more than 75%
- Specific team performance metrics: 50-75%
- Internal promotions: more than 75%
- Manager-employee conversations: 50-75%
- Realized an impact within the first year after implementing InsideOut Coaching.
- Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.
- Representatives find InsideOut Development’s coaching approach and tools are easy to apply.
