Improved Employee Satisfaction and Retention: Shaw's Success Story

The Challenges

• In 2011, Shaw Plant #13 experienced increased engagement issues among the associates in their 2nd Shift

• Skill development and retention was on the decline while absenteeism was on the rise

• Additionally, heavy management oversight was required to address behaviors, including extended breaks, productivity gaps, and safety concerns

The Solutions

• The 2nd Shift Manager attended the InsideOut Coaching™ Workshop and implemented the approach with his team

• He utilized the GROW® Model and other InsideOut concepts for performance conversations including annual reviews, corrective actions, attendance records, and career and leadership development

• The manager started a program of renewed focus on safety, teamwork, and communication

The Results

• The 2nd Shift productivity improved significantly with fewer unplanned stops and less waste

• The 2nd Shift outperformed the 1st Shift in several key metrics: Off Quality Comparison, Tile Run Efficiency, and Broadloom Runtime Efficiency

• 23 process improvements were submitted by 2nd Shift associates in 2014

• 0 medical accidents were reported during the 2nd shift in 2014

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