Santa Clara Valley Water Improves Engagement and Retention By More Than 75%

Santa Clara Valley Water Case Study


This case study of Santa Clara Valley Water is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

“Adding InsideOut Coaching principles and instruction greatly increased our ability to facilitate the employee performance program.”




The business challenges that led Santa Clara Valley Water to evaluate and ultimately select InsideOut Development:

  • Top purchasing drivers for investing in InsideOut Development:
    • More effective coaching by managers and leaders
    • Greater performance and communication through coaching conversations
    • Better success in building a coaching culture
    • Creating a shared language for performance improvement
    • Implementation of a coaching mindset to drive performance/bench strength/engagement


Use Case

The key features and functionalities of InsideOut Development that Santa Clara Valley Water uses:

  • Departments that utilize InsideOut Development methodologies/programs:
    • Employee performance program company-wide
  • How they measure coaching success at their organization:
    • Improved employee satisfaction
    • Improved work culture
    • Increased employee engagement survey scores



Santa Clara Valley Water achieved the following results with InsideOut Development:

  • Key benefits realized since working with InsideOut Development:
    • Improved quality of performance management conversations
    • Experienced greater employee growth and development
    • Improved comfort levels among managers and supervisors leading difficult conversations
    • Increased number of meaningful conversations between managers and employees
    • Experienced greater employee ownership of outcomes
  • Improvement realized in the following areas since working with InsideOut Development:
    • Employee engagement: 50-75%
    • Retention: more than 75%
    • Specific team performance metrics: 50-75%
    • Internal promotions: 25-50%
    • Manager-employee conversations: 50-75%
  • Realized an impact immediately after implementing InsideOut Coaching.
  • Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.


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