Ryan Companies Drives Culture Change with InsideOut

Ryan Companies US implemented InsideOut Coaching across the organization to drive culture change.

In this case study, Patricia Krug, Human Resources Director at Ryan Companies explains how they used InsideOut Development to drive culture change. They improved employee engagement, retention, promotability, and specific team performance metrics by more than 25%.

Introduction

This case study of Ryan Companies US, Inc. is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service.

“InsideOut Development’s coaching approach and tools are easy to apply.”

“It’s an easy-to-understand tool that is extremely effective and powerful.”

Challenges

The business challenges that led Ryan Companies US to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • Implementation of a coaching mindset to drive performance/bench strength/engagement
    
    

Use Case

The key features and functionalities of InsideOut Development that Ryan Companies US uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Managers with at least one direct report
    
    
• How they measure coaching success at their organization:
  • Improved employee satisfaction
  • Improved work culture
  • Improved managerial confidence
  • Decreased turnover
  • Increased employee engagement survey scores
    
    

Results

Ryan Companies US achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Improved quality of performance management conversations
  • Improved comfort levels among managers and supervisors leading difficult conversations
  • Improved employee engagement/satisfaction
  • Increased number of meaningful conversations between managers and employees
  • Experienced greater employee ownership of outcomes
    
    
• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement: 25-50%
  • Retention: 25-50%
  • Specific team performance metrics: 25-50%
  • Internal promotions: 25-50%
  • Manager-employee conversations: 25-50%
    
    
• Realized an impact within the first few weeks after implementing InsideOut Coaching.
• Agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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