Prudential Financial Increases Bench Strength with InsideOut Development

Introduction

This case study of Prudential Financial, Inc. is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service.

“[InsideOut Coaching] is an excellent training for front line leaders. Simple content and excellent tools.”

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

Challenges

The business challenges that led Prudential Financial to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • Greater performance and communication through coaching conversations
  • Better success in building a coaching culture
  • Implementation of a coaching mindset to drive performance/bench strength/engagement

Use Case

The key features and functionalities of InsideOut Development that Prudential Financial uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Sales
  • Customer Service

• How they measure coaching success at their organization:
  • Improved work culture
  • Increased 1:1 consistency

Results

Prudential Financial achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Increased number of meaningful conversations between managers and employees

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement
  • Retention
  • Specific team performance metrics
  • Internal promotions
  • Manager-employee conversations

• Realized an impact within the first year after implementing InsideOut Coaching.
• Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs

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