InsideOut Supports Shift to Agile Work Environment for NCCI Holdings, Inc.

Introduction

This case study of NCCI Holdings, Inc. is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“InsideOut Coaching has helped transform the organization. We used the tool when we implemented our culture pillars of engagement, alignment, agility, and accountability.”

“The InsideOut Coaching model has been very helpful in changing the culture in our organization.”

Challenges

The business challenges that led NCCI Holdings to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • More effective cross-functional communication
  • More consistent and meaningful career development dialogue
  • Greater performance and communication through coaching conversations
  • Better success in building a coaching culture
  • Better alignment between senior leaders
  • Implementation of a coaching mindset to drive performance/bench strength/engagement

Use Case

The key features and functionalities of InsideOut Development that the surveyed company uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Accounting
  • IT
  • Customer Success
  • Customer Service

• How they measure coaching success at their organization:
  • Improved employee satisfaction
  • Improved work culture
  • Increased employee engagement survey scores
  • More specific business objectives

Results

NCCI Holdings achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Improved employee engagement/satisfaction
  • Greater employee ownership of outcomes
  • Improved quality of performance management conversations
  • Faster and more accurate decision-making
  • Improved comfort levels among managers and supervisors leading difficult conversations
  • Increased number of meaningful conversations between managers and employees
  • Improved rate of internal promotions or promotability
  • Increased goal achievement
  • Assisted in the transition into an agile work environment

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement: more than 75%
  • Retention: more than 75%
  • Specific team performance metrics: more than 75%
  • Internal promotions: more than 75%
  • Supervisor-employee conversations: more than 75%

• Realized an impact within the first few weeks after implementing InsideOut Coaching.
• Respondents strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.
• *Find that InsideOut Development’s coaching approach and tools are easy to apply.

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