Government Agency Facilitator Leverages Coaching to Support Employee Goals

Introduction

This case study of a state & local government is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“InsideOut Coaching has broad application both personally and professionally. Many of us get stuck and don’t know where to start—focusing your energy through the GROW® Model gets us to a way forward quickly and eliminates the waste.”

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

“People are passionate about the application of the tools inside and outside of work. Many of our employees use these tools at home as well as at work. The material applies in multiple scenarios.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • Greater performance and communication through coaching conversations
  • Better success in building a coaching culture
  • Creating a shared language for performance improvement

Use Case

The key features and functionalities of InsideOut Development that the surveyed organization uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Accounting
  • IT
  • Marketing
  • Customer Service

• How they measure coaching success at their organization:
  • Improved employee satisfaction
  • Improved managerial confidence
  • Decreased turnover
  • Increased employee engagement survey scores

Results

The surveyed organization achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Experienced faster and more accurate decision-making

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement
  • Retention
  • Specific team performance metrics
  • Internal promotions
  • Manager-employee conversations

• Realized an impact within the first few weeks after implementing InsideOut Coaching.
• Agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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