Kaiser Permanente Sees Increase in Goal Achievement with InsideOut

Introduction

This case study of Kaiser Permanente is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. Kaiser Permanente saw an increase in goal achievement in just a few weeks.

“I have been passionate about InsideOut since first being introduced to it in 2005. The model is simple, straight-forward, and relevant. The application of the GROW Model sticks.”

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“InsideOut’s coaching approach and tools are easy to apply.”

Challenges

The business challenges that led Kaiser Permanente to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • More consistent and meaningful career development dialogue
  • Better success in building a coaching culture
  • Implementation of a coaching mindset to drive performance/bench strength/engagement

Use Case

The key features and functionalities of InsideOut Development that Kaiser Permanente uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Physicians
  • **Administrators

• How Kaiser Permanente measures coaching success:
  • Improved employee satisfaction
  • Increased employee engagement survey scores
  • Greater achievement of specific business objectives

Results

Kaiser Permanente achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Faster and more accurate decision-making
  • Increased number of meaningful conversations between managers and employees
  • Increased goal achievement

• Realized an impact within the first few weeks after implementing InsideOut Coaching.
• Representatives strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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