Government Agency Sees 50-75% Improvement in Performance with Coaching

Introduction

This case study of a state & local government is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“The content is well designed and delivered and the staff are terrific and natural facilitators and coaches to the field of coaching.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • Greater performance and communication through coaching conversations
  • Direct impact to bottom-line business objectives
  • More effective cross-functional communication
  • More consistent and meaningful career development dialogue
  • Better success in building a coaching culture
  • Better alignment between senior leaders
  • Creating a shared language for performance improvement
  • Implementation of a coaching mindset to drive performance/bench strength/engagement
  • More effective coaching by managers and leaders
  • To build and maintain effective professional and organizational relationships across the organization

Use Case

The key features and functionalities of InsideOut Development that the surveyed organization uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Employee Development and Training

• How they measure coaching success at their organization:
  • Improved employee satisfaction
  • Improved work culture
  • Improved managerial confidence
  • Increased employee engagement survey scores
  • Increased 1:1 consistency
  • More specific business objectives

Results

The surveyed organization achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • We have used the model under restrictive circumstances but hope to expand the model across the organization

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement: 50-75%
  • Retention: 25-50%
  • Specific team performance metrics: 50-75%
  • Internal promotions: 0-25%
  • Manager-employee conversations: 50-75%

• Realized an impact within the first year after implementing InsideOut Coaching.
• Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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