Government Contractor Improves Manager-Employee Conversations with Coaching

Introduction

This case study of a large enterprise computer services company is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“Affords us the ability to deploy a meaningful and valuable coaching approach in our customer environment while upleveling the coaches ability to be relevant for the coachee.”

“InsideOut’s coaching approach and tools are easy to apply.”

“With our clients, it has proven to be an invaluable leadership tool.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • Greater performance and communication through coaching conversations
  • Better success in building a coaching culture
  • Creating a shared language for performance improvement
  • Implementation of a coaching mindset to drive performance/bench strength/engagement

Use Case

The key features and functionalities of InsideOut Development that the surveyed company uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Executive/Leadership Team
  • Coaching Implementation Team

• How they measure coaching success at their organization:
  • Improved work culture
  • Improved managerial confidence
  • More specific business objectives

Results

The surveyed company achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Improved quality of performance management conversations
  • Experienced greater employee growth and development
  • Improved comfort levels among managers and supervisors leading difficult conversations
  • Increased number of meaningful conversations between managers and employees
  • Experienced greater employee ownership of outcomes
  • Increased goal achievement

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement: 25-50%
  • Specific team performance metrics: 25-50%
  • Manager-employee conversations: 50-75%

• Realized an impact within the first year after implementing InsideOut Coaching.
• Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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