Consumer Products Sees Significant Improvement in Performance Management with Coaching

A consumer products company implemented InsideOut Development organization-wide and saw significant improvement in performance management

In this case study, a Vice President of Human Resources at a mid-sized consumer products manufacturing company explains how they with InsideOut Development improved employee engagement and performance company-wide. Coaching improved their performance management efforts. It decreased the number of performance improvement plans because coaching allowed for development before problems arose.

Introduction

This case study of a medium enterprise consumer products company is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“[InsideOut Development] offers reliable, consistent products and services. Their tried and true model for coaching works in financial services and manufacturing environments. It’s very adaptable.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • Greater performance and communication through coaching conversations
  • Creating a shared language for performance improvement
  • Implementation of a coaching mindset to drive performance/bench strength/engagement

Use Case

The key features and functionalities of InsideOut Development that the surveyed company uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Sales
  • Accounting
  • IT
  • Marketing
  • Customer Success
  • Executive/Leadership Team
  • Customer Service
  • Manufacturing Line
  • HR
  • Engineering
    
    
• How they measure coaching success at their organization:
  • Improved employee satisfaction
  • Increased employee engagement survey scores
  • Improved performance management efforts (such as decreased PIP due to early coaching on development)

Results

The surveyed company achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Increased number of meaningful conversations between managers and employees
  • Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement
  • Retention
  • Specific team performance metrics Internal promotions
  • Manager-employee conversations

• Realized an impact within the first year after implementing InsideOut Coaching.
• Agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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