Global 500 Computer Hardware Company Increases Coaching Confidence

Introduction

This case study of a Global 500 computer hardware company is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“The participants who attend the course have more confidence in wanting to coach. Many of them had a hard time on how to open and conduct conversations. The tools helped.”

“Participants say the system is easy to use. The checkin/follow-up questions…have opened up lines of communication that were strained.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select InsideOut Development:

• More effective coaching by managers and leaders
• Greater performance and communication through coaching conversations
• Better success in building a coaching culture
• Creating a shared language for performance improvement
• Implementation of a coaching mindset to drive performance/bench strength/engagement

Use Case

The key features and functionalities of InsideOut Development that the surveyed company uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Sales
  • Accounting
  • IT
  • Marketing
  • Customer Success
  • Customer Service
  • The course is not for any specific group but for all department leads, supervisors, managers and directors.

• How they measure coaching success at their organization:
  • Improved managerial confidence
    
    

Results

The surveyed company achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Improved quality of performance management conversations
  • Improved comfort levels among managers and supervisors leading difficult conversations
  • Increased number of meaningful conversations between managers and employees

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement
  • Retention
  • Specific team performance metrics
  • Internal promotions
  • Manager-employee conversations

• Realized an impact immediately after implementing InsideOut Coaching.
• Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs. *Representatives say InsideOut Development’s coaching approach and tools are easy to apply.

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