Enterprise Retail Company Increases “Promotability” of Employees with Coaching

Introduction

This case study of a large enterprise retail company is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • More consistent and meaningful career development dialogue
  • Greater performance and communication through coaching conversations
  • Better success in building a coaching culture
  • Creating a shared language for performance improvement
  • Implementation of a coaching mindset to drive performance/bench strength/engagement

Use Case

The key features and functionalities of InsideOut Development that the surveyed company uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Sales
  • Accounting
  • IT
  • Marketing
  • Customer Success
  • Executive/Leadership Team
  • Customer Service

• How they measure coaching success at their organization:
  • Improved employee satisfaction
  • Increased employee engagement survey scores

Results

The surveyed company achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Improved comfort levels among managers and supervisors leading difficult conversations Increased number of meaningful conversations between managers and employees
  • Increased goal achievement

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement: 25-50%
  • Retention: 0-25%
  • Specific team performance metrics: 0-25%
  • Internal promotions: 25-50%
  • Manager-employee conversations: 25-50%

• Realized an impact within the first few weeks after implementing InsideOut Coaching.
• Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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