Mid-sized Enterprise Retail Employee Ownership: A Success Story

Introduction

This case study of a medium enterprise retail company is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“I love facilitating the InsideOut Development workshops! It is so inspiring to see how attendees apply the tools to real-world situations in the classroom, then to follow-up and see the positive results they’ve achieved. Our organization is slow to change, but I’m seeing positive growth and am encouraging leaders to use the InsideOut tools.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • Greater performance and communication through coaching conversations
  • Better success in building a coaching culture
  • Better alignment between senior leaders
  • Creating a shared language for performance improvement

Use Case

The key features and functionalities of InsideOut Development that the surveyed company uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Executive/Leadership Team
  • All managers throughout organization

• How they measure coaching success at their organization:
  • Improved work culture
  • Improved managerial confidence
  • Decreased turnover
  • Increased 1:1 consistency

Results

The surveyed company achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Experienced greater employee ownership of outcomes
  • Improved quality of performance management conversations
  • Experienced faster and more accurate decision-making
  • Improved comfort levels among managers and supervisors leading difficult conversations
  • Increased number of meaningful conversations between managers and employees
  • Increased goal achievement

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement
  • Retention
  • Specific team performance metrics
  • Internal promotions
  • Manager-employee conversations

• Realized an impact within the first few weeks after implementing InsideOut Coaching.
• Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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