Government Agency Sees 75% Improvement in Team Conversations with Coaching

Introduction

This case study of a state & local government is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • More consistent and meaningful career development dialogue
  • Greater performance and communication through coaching conversations
  • Better success in building a coaching culture
  • Creating a shared language for performance improvement
  • Implementation of a coaching mindset to drive performance/bench strength/engagement

Use Case

The key features and functionalities of InsideOut Development that the surveyed organization uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • This is a requirement for all supervisors in every business or support line.

Results

The surveyed organization achieved the following results with InsideOut Development:

• Key benefits realized since working with InsideOut Development:
  • Improved quality of performance management conversations
  • Improved comfort levels among managers and supervisors leading difficult conversations
  • Increased number of meaningful conversations between managers and employees
  • Greater employee ownership of outcomes
  • Increased goal achievement

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement: 0-25%
  • Retention: 0-25%
  • Manager-employee conversations: more than 75%

• Realized an impact immediately after implementing InsideOut Coaching.

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