Building Employee Accountability for a County Government Department: A Success Story

County Government Department Case Study


This case study of a state & local government is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“[InsideOut Coaching] frees supervisors from the burden of thinking they have to solve all their employees’ issues. Instead, it allows the supervisor to make the employee responsible for outcomes. This helps make employees more empowered and accountable.”

“InsideOut Development’s coaching approach and tools are easy to apply.”



The business challenges that led the profiled organization to evaluate and ultimately select InsideOut Development:

  • Top purchasing drivers for investing in InsideOut Development:
    • More effective coaching by managers and leaders
    • More consistent and meaningful career development dialogue
    • Better success in building a coaching culture


Use Case

The key features and functionalities of InsideOut Development that the surveyed organization uses:

  • Departments that utilize InsideOut Development methodologies/programs:
    • IT
    • Executive/Leadership Team
    • Customer Service
  • How they measure coaching success at their organization:
    • Improved work culture
    • Increased employee engagement survey scores



The surveyed organization achieved the following results with InsideOut Development:

  • Key benefits realized since working with InsideOut Development:
    • Improved comfort levels among managers and supervisors leading difficult conversations
    • Increased number of meaningful conversations between managers and employees
  • Improvement realized in the following areas since working with InsideOut Development:
    • Employee engagement
    • Retention
    • Specific team performance metrics
    • Internal promotions
    • Manager-employee conversations
  • Realized an impact within the first month after implementing InsideOut Coaching.
  • Agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.


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