Introduction
This case study of a Global 500 chemicals company is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“InsideOut Development’s coaching approach and tools are easy to apply.”
“[InsideOut Development] helped us create a coaching culture of development and process improvement across all business areas.”
Challenges
The business challenges that led the profiled company to evaluate and ultimately select InsideOut Development:
- Top purchasing drivers for investing in InsideOut Development:
- More effective coaching by managers and leaders
- More effective cross-functional communication
- Greater performance and communication through coaching conversations
- Better success in building a coaching culture
- Creating a shared language for performance improvement
Use Case
The key features and functionalities of InsideOut Development that the surveyed company uses:
- Departments that utilize InsideOut Development methodologies/programs:
- Sales
- Accounting
- IT
- Marketing
- Customer Success
- Executive/Leadership Team
- Customer Service
- Manufacturing Line
- All department people leaders
- How they measure coaching success at their organization:
- Improved work culture
- Improved managerial confidence
- Decreased turnover
- Increased 1:1 consistency
Results
The surveyed company achieved the following results with InsideOut Development:
- Key benefits realized since working with InsideOut Development:
- Improved quality of performance management conversations
- Greater employee growth and development
- Improved comfort levels among managers and supervisors leading difficult conversations
- Improved employee engagement/satisfaction
- Increased retention
- Improvement realized in the following areas since working with InsideOut Development:
- Specific team performance metrics: more than 75%
- Manager-employee conversations: more than 75%
- Realized an impact immediately after implementing InsideOut Coaching.
- Agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.
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