Introduction
This case study of a federal government is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“InsideOut’s coaching approach and tools are easy to apply.”
“The theory is put into useful, actionable tools that make coaching accessible to busy managers. The workshop is interactive and gives managers time to delve into the tools and consider their experiences with coaching and being coached.”
“Managers are more likely to have difficult conversations since they have the tools to use. In turn, employees own their own problems and are less likely to “lay” problems at their managers feet. Employee accountability for solutions and performance is increased."
“InsideOut Development’s coaching model and tools drive key performance metrics for my team.
Challenges
The business challenges that led the profiled organization to evaluate and ultimately select InsideOut Development:
- Top purchasing drivers for investing in InsideOut Development:
- More effective coaching by managers and leaders
- Greater performance and communication through coaching conversations
- Better success in building a coaching culture
- Creating a shared language for performance improvement
Use Case
The key features and functionalities of InsideOut Development that the surveyed organization uses:
- Departments that utilize InsideOut Development methodologies/programs:
- All managers throughout our organization, regardless of department/function.
- How they measure coaching success at their organization:
- Improved work culture
- Improved managerial confidence
- Increased 1:1 consistency
Results
The surveyed organization achieved the following results with InsideOut Development:
- Key benefits realized since working with InsideOut Development:
- Improved comfort levels among managers and supervisors leading difficult conversations
- Increased number of meaningful conversations between managers and employees
- Greater employee ownership of outcomes Increased goal achievement
- Improvement realized in the following areas since working with InsideOut Development:
- Employee engagement
- Retention
- Specific team performance metrics Internal promotions
- Manager-employee conversations
- Realized an impact immediately after implementing InsideOut Coaching.
- Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.
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