Medium Retail Company Sees Coaching Change Team Conversations

Introduction

This case study of a medium enterprise retail company is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Inside Out Coaching provides leaders with a solid foundation in coaching skills to help them change the nature of their coaching conversations and bring out the potential in their team. The resources help reinforce their new learned behaviors in an easy to use way. The entire approach is designed to not just increase knowledge, but to really promote behavioral change – in one day.”

“InsideOut Development has changed the nature of conversations between leaders and their direct reports, which is promoting the empowerment of ideas and higher levels of engagement, productivity, and innovation.”

“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”

“InsideOut Development’s coaching approach and tools are easy to apply.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select InsideOut Development:

• Top purchasing drivers for investing in InsideOut Development:
  • More effective coaching by managers and leaders
  • More consistent and meaningful career development dialogue
  • Greater performance and communication through coaching conversations
  • Better success in building a coaching culture
  • Implementation of a coaching mindset to drive performance/bench strength/engagement

Use Case

The key features and functionalities of InsideOut Development that the surveyed company uses:

• Departments that utilize InsideOut Development methodologies/programs:
  • Leaders across the organization who lead other leaders

• How they measure coaching success at their organization:
  • Decreased turnover
  • Increased employee engagement survey scores
  • More specific business objectives

Results

The surveyed company achieved the following results with InsideOut Development:

• Improvement realized in the following areas since working with InsideOut Development:
  • Employee engagement
  • Retention
  • Specific team performance metrics
  • Internal promotions
  • Manager-employee conversations

• Realized an impact within the first year after implementing InsideOut Coaching.
• Agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.

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