Introduction
This case study of a medium enterprise healthcare company is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”
“InsideOut Development’s coaching approach and tools are easy to apply.”
“It is immediately applicable to your job and it works!”
Challenges
The business challenges that led the profiled company to evaluate and ultimately select InsideOut Development:
- Top purchasing drivers for investing in InsideOut Development:
- More effective coaching by managers and leaders
- Better success in building a coaching culture
- Creating a shared language for performance improvement
Use Case
The key features and functionalities of InsideOut Development that the surveyed company uses:
- Departments that utilize InsideOut Development methodologies/programs:
- Sales
- Accounting
- IT
- Marketing
- Customer Success
- Executive/Leadership Team
- Customer Service
- How they measure coaching success at their organization:
- Improved employee satisfaction
- Improved managerial confidence
- Increased employee engagement survey scores
Results
The surveyed company achieved the following results with InsideOut Development:
- Key benefits realized since working with InsideOut Development:
- Improved quality of performance management conversations
- Improved comfort levels among managers and supervisors leading difficult conversations
- Increased goal achievement
- Improved the following areas since working with InsideOut Development:
- Employee engagement
- Retention
- Specific team performance metrics
- Internal promotions
- Manager-employee conversations
- Realized an impact immediately after implementing InsideOut Coaching.
- Strongly agrees that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.
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