Introduction
This case study of a state & local government is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“InsideOut Development’s coaching model and tools drive key performance metrics for my team.”
“InsideOutDevelopment’s coaching approach and tools are easy to apply.”
“InsideOut Development’s framework and tools created a common language around performance coaching.”
“I have seen the techniques work.”
Challenges
The business challenges that led the profiled organization to evaluate and ultimately select InsideOut Development:
- Top purchasing drivers for investing in InsideOut Development:
- More effective coaching by managers and leaders
- More effective cross-functional communication
- Better success in building a coaching culture
- Creating a shared language for performance improvement
Use Case
The key features and functionalities of InsideOut Development that the surveyed organization uses:
- Departments that utilize InsideOut Development methodologies/programs:
- Accounting
- IT
- Customer Success
- Executive/Leadership Team
- How they measure coaching success at their organization:
- Improved employee satisfaction
- Improved work culture
- Improved managerial confidence
Results
The surveyed organization achieved the following results with InsideOut Development:
- Key benefits realized since working with InsideOut Development:
- Improved quality of performance management conversations
- Improved comfort levels among managers and supervisors leading difficult conversations
- Improvement realized in the following areas since working with InsideOut Development:
- Employee engagement: 50-75%
- Retention: 50-75%
- Specific team performance metrics: 0-25%
- Internal promotions: 0-25%
- Manager-employee conversations: 50-75%
- Realized an impact within the first few weeks after implementing InsideOut Coaching.
- Strongly agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.
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