Introduction
This case study of a state & local government agency is based on a December 2019 survey of InsideOut Development customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“InsideOut Development’s coaching approach and tools are easy to apply.”
“InsideOut Development is easily adaptable and delivers exceptional customer service to meet my organization’s needs.”
Challenges
The business challenges that led the profiled organization to evaluate and ultimately select InsideOut Development:
- Top purchasing drivers for investing in InsideOut Development:
- More effective coaching by managers and leaders
- More consistent and meaningful career development dialogue
- Greater performance and communication through coaching conversations
- Creating a shared language for performance improvement
- Implementation of a coaching mindset to drive performance/bench strength/engagement
Use Case
The key features and functionalities of InsideOut Development that the surveyed organization uses:
- Departments that utilize InsideOut Development methodologies/programs:
- Mix of departments across the agency
- How they measure coaching success at their organization:
- Improved work culture Improved managerial confidence
Results
The surveyed organization achieved the following results with InsideOut Development:
- Key benefits realized since working with InsideOut Development:
- Greater employee ownership of outcomes
- Improvement realized in the following areas since working with InsideOut Development:
- Employee engagement
- Retention
- Specific team performance metrics
- Internal promotions
- Manager-employee conversations
- Realized an impact within the first month after implementing InsideOut Coaching.
- Agree that InsideOut Development is easily adaptable and delivers exceptional customer service to meet their organization’s needs.
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